We are more than just a travel or hiring service. We provide an accessible way of life for older and disabled people in Plymouth. We enable social inclusion. We reduce loneliness. We improve peoples' health.

In 2019, we made 18'109 trips taking people aged between 18 to 101 years to go shopping, to the doctors, to meet friends and go to social clubs.

Our 33 volunteers gave us 8989 hours to make a difference to 821 customers by driving community cars or helping with Shopmobility.

86% of our customers agree they rarely leave the house without our support.

Read our Impact Report here Impact Report 2018 2019

What our customers say

June - "The transport bus has kept me going. Couldn't manage without it"

Christine - "[Access Plymouth] Helped maintain my independence and freedom with the use of an electric wheelchair. Helped maintain my social contacts and therefore combat my loneliness and social isolation. Access Plymouth has proved invaluable."

David (son of a customer) - “Wonderful service, living on a non-bus route it gives my mother the independence to live more of her life. Without it she would be a prisoner in her home”

Gina "Given me freedom to come into Plymouth to go to the bank or shopping, once or twice a week"

Andrew's Story

Less than 12 months ago Andrew was working, enjoying his social life and doing the normal things that everyone at his age would be doing.
He experienced some health problems hurting his hand at work, unexplained falls and weaknesses on the right hand side of his body. He was seen by a neurologist and on returning home from that appointment his legs gave way outside his home. He was told he needed an operation on his vertebrae in his back and spent many months in hospital and a specialist spinal unit. He was given the devastating information that he was paralysed and was told his condition could show improvement over time but it’s not guaranteed. Now Andrew lives in a specialist flat adapted for his needs and uses a wheelchair to get about. He can’t walk; he can barely stand and regularly has temporary paralysis in his upper limbs.
Andrew first heard about Access Plymouth from his social worker and has been using the service for 3 months. He uses the Dial a Ride bus and Shopmobility scooter hire to go shopping, meet his friends, attend medical appointments and important meetings and to go to places like he used to.
Andrew says “the service is brilliant”. He was stuck in his flat 24/7 and because he only had a manual wheelchair he wasn’t able to push himself to the local shops or even to get out for fresh air. Andrew said “he meets new people on the bus and wouldn’t see anyone else if he didn’t use Access Plymouth”. Andrew also uses the Shopmobility scheme to hire an electric scooter to get around the city centre. Andrew comments “this service is fantastic, I can get on the bus and it takes me to [Access Plymouth] Shopmobility so I can hire a scooter and then go off around town”.

Watch our new film showing how we have helped older people in Plymouth to get their Covid vaccinations, click the link below:


Supported by:

Plymouth City Council


The last 18 months have been a challenge for us all, click below to read how we managed, adapted and continued to provide a service for older and disabled people in Plymouth during a global pandemic.

Impact Report Covid Years

Access Plymouth
is proudly supported by: