Dial-A-Ride

Do you find it difficult to use public transport?
If so, Access Plymouth may have the perfect solution.

Dial-A-Ride is Access Plymouth’s accessible minibus service providing door-to-door group transport across the city. We run organised day trips around Plymouth and also offer the option to book your own group journeys with friends or organisations to destinations of your choice. Our friendly team and accessible vehicles make travelling together easy and comfortable for everyone.

The service is available to Plymouth residents who are eligible for a concessionary bus pass for reasons of age or disability, but struggle to access the bus service – this may be due to the distance they operate from your home, physical difficulties in boarding the bus or there is simply not a bus to where you want to go.

Dial-A-Ride provides a door to door service for groups between any two points anywhere within the Plymouth city boundary, our drivers are happy to meet you outside of your home. If you need additional help, please contact Plymouth City Council Adult Services department. You may bring up to two average-sized bags of shopping, or similar, as our minibuses have limited storage space, drivers will help carry these.

The service operates on Monday to Friday except Bank Holidays and the Christmas Period, from 9:15 am until 4:15 pm. Group trips can be booked further in advance than our Community Car service to allow us to ensure we can accommodate your booking.

All bookings must be made before 2pm.

Our buses also have a space for up to 2 wheelchairs. All wheelchairs must be checked by our drivers. This needs to be done before you travel with us for the first time so you will need to book an appointment to do this. If you change your chair we will need to check your new equipment. All equipment must be re-checked annually. Customers who travel in a wheelchair should normally travel with someone.

Our Fares

The return trip is free of charge.
Carers are £3 per person.

1 to 2 miles

£6

3 to 4 miles

£8

5 to 8 miles

£13

Over 8 miles

Price on application

For further information or to book your place on the bus please call us 01752 600633.

The Dial-A-Ride minibus service cannot accommodate individual transport, if you wish to make a journey by yourself, you may be more suited to our Community Car. Please call for further information on these services.

Take a look at our Dial-a-Ride accessible bus film, doing what it does best, helping people to get out and about living independently in Plymouth. Click the link below to watch:

Dial-A-Ride

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