Dial-A-Ride

Do you find it difficult to use public transport?
If so, Access Plymouth may have the perfect solution.

Dial-A-Ride is a door to door transport service for anywhere within Plymouth for elderly and disabled residents.

The service is available to Plymouth residents who are eligible for a concessionary bus pass check here Plymouth City Council Bus Pass, but struggle to access the bus service - this may be due to the distance they operate from your home, physical difficulties in boarding the bus or there is simply not a bus to where you want to go.

Dial-A-Ride provides a door to door service between any two points anywhere within the Plymouth city boundary, our drivers are happy to meet you outside of your home. If you need additional help, please contact Plymouth City Council Adult Services department. You may bring up to two average-sized bags of shopping, or similar, as our minibuses have limited storage space, drivers will help carry these.

The service operates on Monday to Friday except Bank Holidays and the Christmas Period, from 9:15 am until 4:15 pm and can be booked up to 1 week in advance, but no later than the day before you wish to travel.

All bookings must be made before 2pm.

Our buses also have a space for up to 2 wheelchairs. All wheelchairs must be checked by our drivers. This needs to be done before you travel with us for the first time so you will need to book an appointment to do this. If you change your chair we will need to check your new equipment. All equipment must be re-checked annually. Customers who travel in a wheelchair should normally travel with someone.